Locations

Each location = one DID number connected to VoIP

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Add New Location

1 Select SIP Trunk Provider

2 Pick a DID Number

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3 Location Details

Location Name

Admin Email

Location admin / contact — used for notifications & alerts

Slug (auto)

Used internally for the trunk & SIP config (letters/numbers only)

Voicemail Call-Back Message

Spoken (text-to-speech) when a click-to-call hits the customer's voicemail. Leave blank to play nothing.

Edit Location

Location Name

Admin Email Email missed calls to this address

Off = no email when a caller hangs up without being answered or leaving a voicemail. Voicemail emails are not affected.

Callback Extension

Extension whose phone rings when you click "Call Back Now" in a missed-call email. One per location.

DID Number (inbound)

DID/trunk can't be changed. Delete & recreate to use a different number.

Outbound Caller ID

Number shown on outbound calls. Leave blank to use the DID. Twilio: must be verified in Twilio (or your DID). VoIP.ms: saved to the VoIP.ms sub-account automatically.

Status

Go to voicemail after

rings — if no one answers, the call goes to the general voicemail

Voicemail Greeting

Spoken with a natural voice (Google text-to-speech). Also used for click-to-call voicemail.

WAV or MP3, auto-converted for the phone system.

Callback Message

Played to the customer when they answer a callback call, before hold music while your phone rings.

Spoken via ElevenLabs natural voice.

WAV or MP3, auto-converted for the phone system.

AI Agent — Calendar Location

Which calendar location this AI Agent will check for appointments and availability.

Safe list (allow-list only)

When ON, only these numbers ring through — every other caller goes straight to voicemail. One number per line.

Delete Location

Delete ? This will:

Switch SIP Provider

Move to a different SIP trunk provider. Extensions, IVR, voicemail and all call handling stay exactly the same — only the trunk, incoming number and outbound caller ID change. The old number keeps ringing too (failover).

Provider DID / phone number on that provider Outbound caller ID (shown on forwards)