myIVR
VOIP Dashboard
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Locations
VoIP Server
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Locations
Each location = one DID number connected to VoIP
Add Location
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Add New Location
1
Select SIP Trunk Provider
— choose provider —
2
Pick a DID Number
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3
Location Details
Location Name
Admin Email
Location admin / contact — used for notifications & alerts
Slug (auto)
Used internally for the trunk & SIP config (letters/numbers only)
Voicemail Call-Back Message
Spoken (text-to-speech) when a click-to-call hits the customer's voicemail. Leave blank to play nothing.
Cancel
Create Location
Edit Location
Location Name
Admin Email
Callback Extension
— None —
Extension whose phone rings when you click "Call Back Now" in a missed-call email. One per location.
DID Number (inbound)
DID/trunk can't be changed. Delete & recreate to use a different number.
Outbound Caller ID
Number shown on outbound calls. Must be a number
verified in Twilio
(or your DID). Leave blank to use the DID.
Status
Active
Suspended
Go to voicemail after
rings — if no one answers, the call goes to the general voicemail
Voicemail Greeting
Type text
Upload audio
Spoken with a natural voice (Google text-to-speech). Also used for click-to-call voicemail.
WAV or MP3, auto-converted for the phone system.
Callback Message
Played to the customer when they answer a callback call, before hold music while your phone rings.
Type text
Upload audio
None
Spoken via ElevenLabs natural voice.
WAV or MP3, auto-converted for the phone system.
AI Agent — Calendar Location
— Not linked —
Which calendar location this AI Agent will check for appointments and availability.
Safe list (allow-list only)
When ON, only these numbers ring through — every other caller goes straight to voicemail. One number per line.
Cancel
Save
Delete Location
Delete
? This will:
🗑️ Delete the Twilio SIP trunk
📞
Release the DID
(
) back to your account for reuse
🧹 Remove the VoIP trunk, routes & dialplan
💾 Remove the location from the dashboard
Cancel
Delete & Release